FREQUENTLY ASKED QUESTIONS
Q. How can I ensure my transaction is safe and secure ?
Our whole website is fully encrypted to the highest global standards to protect you. Each and every page of our site is secure 128 bit SSL technology you can shop with 100% confidence that your transaction is safe and secure as displayed with the trust badges at check out.
Q. Will I receive confirmation of my order ?
Yes, a confirmation email will be sent to you once your order is complete. you will be provided with a reference number for any future correspondence. You will also see an order summary on screen which you can save or print.
Q. When will you dispatch my order ?
Our standard despatch time is 3 - 5 working days.
Q. Can I cancel my order ?
If you want to cancel your order you need to tell us within 24 hours of you placing the order, however, if your order has already been engraved cancellations will not be accepted.
Q. Can you accommodate special requests ?
Yes on all of our products we can use your logos, your photos, different fonts, your the creator you can custom design something truly amazing and unique. Just drop us a e-mail or call our sales office to discuss any specific requests, and we will be happy to do what we can to make you a special gift.
Q. Do you engrave logos or pictures ?
yes we can on all our items. If this option is available on a product it will be detailed in the individual descriptions or there will be the option to upload a logo, symbol or photo in the product option. If you are not sure just call us on the number on the contact us button at the top of the page or bottom.
Q. How do i send my photo or logo ?
when placing your order you will see the custom fields next to the item click the file upload tap and send your photo in JPEG format but we also accept TIF, GIF and bitmap also you can send your vector art work for logos and more.
Q. How will my item be engraved ?
Our engravings are done on a high quality laser machine, which will give you a high quality detailed engraving for photos, logos and more, we use this for our wooden items laminated plastics, slate glass and more, our stainless steel and metals items are done one a fibre laser which changes the pigment of the metal making it darker, this can't be removed and will last a life time.
We will ensure you get the best quality image engraved onto the item, the size of text maybe reduced if combing text with an image.
Ensure that you get the content and spelling of your message right as we will not be held responsible if you send us any spelling mistakes. we will then lay the message out to give you the best result.